CARTIZEN Apple CarPlay & Android Auto MMI Prime Kit For BMW CIC / NBT / EVO

How soon will I get the package?
It will normally arrive and be delivered around the world within about 7 days.

Where do you ship from? Are there any destination restrictions?
We will send packages from China.
Currently the countries we can send to include USA, Canada, Australia, Singapore, New Zealand, UK, Saudi Arabia and EU countries.

How much is the shipping cost？
You don’t need to pay shipping cost. Free shipping.

Will I receive tracking info?
Yes，we’ll send you an email with tracking info when your order ships.

Do I have to pay customs duties?
Normally you don’t have to pay duty. We underestimate the value of our products to avoid paying duty.
If you need to pay duty, you can also contact our online customer service and we will declare the real transaction price to customs.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@wakaa.us. If your return is accepted, we’ll send you how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@wakaa.us.

Return cost: The cost of returning the product shall be borne by the buyer.

Refund time:
If you need a refund, then we will process the refund for you within 7 working days after receiving your returned(The refund will arrive in your original payment account). Please keep in touch with us.
If you need to replace the product, then we will confirm the address with you after receiving the returned, and send you a brand new product within 2-3 working days, you do not need to bear any other costs.

Other charges：There are no other charges

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.