Which courier company do you use to send the order?  How long do I get it?

We use DHL Express or CEN to send packages.
It will normally arrive and be delivered around the world within 2-7 days.


Where do you ship from? Are there any destination restrictions?

We have warehouses in Germany, Czech Republic and China.
We can send packages all over the world. No matter what country you’re in, you can make the order.


How much is the shipping cost?

You don’t need to pay shipping cost. Free shipping.


Will I receive tracking information?

Yes,we’ll send an email confirmation with tracking information when your order ships.


Do I have to pay customs duties?

Normally you don’t have to pay duty. We underestimate the value of our products to avoid paying duty.
If you need to pay duty, you can also contact our online customer service and we will declare the real transaction price to customs.