SHIPPING

Which courier company do you use to send the order?  How long do I get it?

We use DHL Express or CEN to send packages.
It will normally arrive and be delivered around the world within 2-7 days.

 

Where do you ship from? Are there any destination restrictions?

We have warehouses in Germany, Czech Republic and China.
We can send packages all over the world. No matter what country you're in, you can make the order.

 

How much is the shipping cost?

You don't need to pay shipping cost. Free shipping.

 

Will I receive tracking information?

Yes,we’ll send an email confirmation with tracking information when your order ships.

 

Do I have to pay customs duties?

Normally you don't have to pay duty. We underestimate the value of our products to avoid paying duty.
If you need to pay duty, you can also contact our online customer service and we will declare the real transaction price to customs.

PRODUCT

Is your product compatible with my car?

If you are unable to confirm that your car is compatible, please contact our online customer service or send an email to [email protected] and we'll help you confirm it. We may need you to provide us with a photo of your original system or a photo of your system version number.

Is it easy to install? Do I need to have it installed by a professional?

Installing it is very simple.
We provide you with a free installer and an installation manual so you can install it yourself.
If you need help, you can also contact the online customer service or send an email to [email protected] and we will help you.

If I purchased the wrong product, can I return it?

Yes. You can return it within 30 days of receiving the product.

How long is the product warranty?

We offer 2 years of free product repair service.
If the product breaks within 3 months after you receive it, we will replace it with a new one for free.
After 3 months to 2 years, if the product breaks down, we will repair it for you instead of replacing it with a new one.

Can I update the system?

Sure. We'll provide system upgrade documentation. You can download it from our website.(Click me to Download
Upgrading your system is risky, so please be careful.